Privacy Policy

Last updated: 18 August 2026

Spalding Pallets & Recycling is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our products and services.

1. Who we are

Spalding Pallets & Recycling is a family-run pallet and recycling business based in Lincolnshire.

Contact details:

Spalding Pallets & Recycling

Barr Farm

Deeping St Nicholas

Spalding

Lincolnshire

PE11 3HA

Email:info@spaldingrecycling.co.uk

Telephone: 01775 630011

Mobile: 07885 764738

For the purposes of UK data protection law, Spalding Pallets & Recycling is responsible for deciding how and why your personal information is used.

2. Information we may collect

We may collect personal information that you provide to us when you:

  • complete a contact or enquiry form on our website;

  • contact us by email or telephone;

  • request information or a quotation;

  • enquire about our products, collections, deliveries or recycling services;

  • become a customer or supplier; or

  • otherwise communicate with us.

This information may include:

  • your name;

  • company or business name;

  • email address;

  • telephone number;

  • postal or business address;

  • information contained within your enquiry or correspondence; and

  • information required to provide our products or services.

Our website may also collect limited technical information about visitors, such as browser type, device information, IP address and information about how the website is used.

3. How we use your information

We may use your personal information to:

  • respond to enquiries and requests for information;

  • provide quotations;

  • arrange pallet collections or deliveries;

  • provide our recycling and other business services;

  • communicate with existing and potential customers or suppliers;

  • manage our business relationships;

  • maintain appropriate business and financial records;

  • operate, maintain and improve our website;

  • understand how visitors use our website; and

  • comply with our legal and regulatory obligations.

We will not sell your personal information to third parties.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may rely on:

Contract – where we need to use your information to provide a quotation, product or service you have requested or to fulfil an agreement with you.

Legitimate interests – where using your information is reasonably necessary for operating and managing our business, responding to enquiries, communicating with customers and suppliers and improving our services.

Legal obligation – where we need to keep or use information to comply with legal, accounting, tax, environmental or regulatory requirements.

Consent – where your consent is required, for example for certain non-essential cookies or similar technologies used on our website. Where we rely on consent, you may withdraw it at any time.

5. Website enquiries and contact forms

When you submit an enquiry through our website, we use the information you provide to respond to your message and deal with your request.

Please only provide information that is relevant to your enquiry and avoid including sensitive personal information unless it is necessary.

6. Cookies and website analytics

Our website is hosted using Squarespace.

Like most websites, our website may use cookies and similar technologies. Some cookies are necessary for the website to function correctly.

We may also use analytics and performance cookies to help us understand how visitors use our website, such as which pages are visited and how visitors find the site.

Where required, non-essential cookies will only be used after you have provided your consent through our cookie banner.

You can accept, reject or manage non-essential cookies using the options provided through the website’s cookie banner.

7. Who we may share your information with

We may share personal information with trusted third parties where this is necessary to operate our business or provide our services. These may include:

  • website hosting and technology providers, including Squarespace;

  • email and communications providers;

  • professional advisers such as accountants or legal advisers;

  • contractors or service providers working on our behalf; and

  • regulatory, government or law-enforcement authorities where we are legally required to do so.

We only share personal information where there is an appropriate reason to do so.

8. International data transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred outside the UK, we take reasonable steps to ensure that appropriate data-protection safeguards are in place as required by UK data-protection law.

9. How long we keep your information

We will only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected.

General website enquiries and correspondence may normally be retained for up to 24 months after our last communication, unless there is a business, contractual or legal reason for keeping the information for longer.

Information relating to customers, suppliers, transactions or financial records may be retained for longer where required for accounting, tax, contractual, regulatory or legal purposes.

When information is no longer required, we will securely delete or dispose of it where reasonably practicable.

10. How we protect your information

We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, UK data-protection law gives you rights in relation to your personal information. These may include the right to:

  • ask us for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information in certain circumstances;

  • ask us to restrict how your information is used;

  • object to certain uses of your personal information;

  • request the transfer of certain information to you or another organisation; and

  • withdraw your consent where we rely on consent to use your information.

If you would like to exercise any of these rights, please contact us at:

info@spaldingrecycling.co.uk

You will not normally have to pay a fee to exercise your data-protection rights.

12. Complaints

If you have any concerns about how we use your personal information, please contact us first and we will try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Further information is available from the Information Commissioner’s Office.

13. Links to other websites

Our website may contain links to third-party websites or social-media platforms.

We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy information provided by any third-party website you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.

The latest version will always be published on this page and the “Last updated” date will be amended accordingly.

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Spalding Pallets & Recycling

Barr Farm

Deeping St Nicholas

Spalding

Lincolnshire

PE11 3HA

Email:info@spaldingrecycling.co.uk

Office: 01775 630011

Mobile: 07885 764738